Returns and Shipping
Copyright and Reproduction of Artwork
All images and designs produced by BluEyes Art are the property of BluEyes Art. Copyrights and reproduction rights are reserved by the artist and cannot be used without permission.
All Artworks and Artwork stories within this website are the intellectual property of Chynna Chadderton. The artist must give permission for reproduction in any capacity. You can submit a request by emailing hello@blueyesart.com. Please note that it is not guaranteed that permission will be given upon request and is solely the artist's decision.
Exchanges and Returns
Artworks purchased will not be returned, exchanged or refunded if you change your mind. BluEys Art will only accept returns if there is damage or an issue with the product. When making a return, you must provide a receipt or proof of purchase.
When you have confirmed the return of your purchase with the artist, you will need to return the artwork with the certificate of authenticity and in its original packaging. Once we receive your items back, we can complete your full or partial refund.
You must pay for the shipping costs when returning your item. Shipping costs are non-refundable and fall on you as the customer to pay. BluEyes Art will cover the shipping cost only if they are at fault. BluEyes Art is not responsible for any damages during postage/In transit and returned items
Please email hello@blueyesart.com to receive the return shipping address.
If you have any issue with your parcel upon receiving it, you must notify us within 48 hours; otherwise, we cannot do anything.
Original Artworks
All Original Artworks are unique and one of a kind, they come on canvas stretched with a float frame. Depending on the shipping address it can take between 2 – 4 weeks for delivery.
Limited Edition Prints
All Limited-Edition Prints are created by either being photographed or scanning the original artworks at a high resolution using some of the most advanced scanning technology. The prints are then colour-matched with the original artwork and printed in UV stabilised ink to prevent fading onto 310gsm 100% cotton rag or 360gsm poly cotton plain canvas. This process ensures that each print looks exactly like the original and is a perfect addition to anyone's home.
All Limited-Edition Prints that come on 100% cotton rag 310gsm or matt canvas 360 gsm poly-cotton blend un-stretched are sent in a mailing tube and unframed upon receiving them. Please consider framing options and the sizing you are after. Prints should be left rolled in postage mailing tube until framed. Any creases or imperfections are not the responsibility of BluEyes Art.
All canvas prints come on a matt canvas 360 gsm poly-cotton blend with a matt spray laminate for added protection. You can order this either rolled, stretched or framed. The framing options can vary depending on the Limited-Edition print, some options include oak, black grain and white grain. The Limited-Edition Prints are printed to order, so please allow up to 4 weeks for delivery.
Artwork Colour Variation
Please be advised that all pictures of artworks advertised on the BluEyes Art website are presented as close to the original artwork as possible. BluEyes Art is not responsible and cannot guarantee colour variations within artworks. Images on our website might vary from the original artwork due to lighting, screen brightness and pixel quality. By purchasing any artwork, you agree to accept the artwork as is when you receive it, regardless of colour variation.
Care Instruction
You should always be careful when handling limited edition prints, especially cotton rag ones, as the paper is receptive to oils, dirt and moisture from the skin. We recommend leaving prints rolled until framed. If you open your prints up at any time, please ensure that your hands have been washed and dried while limiting the number of times handling the print. Avoid creating creases or dents on the print, and please try to hang out of direct sunlight as it can cause damage to the print over time.
International Shipping
If you are located outside of Australia and wish to purchase one of Chynna's pieces, please submit your request via the contact form prior to placing your order. Chynna will then contact you with a quote for international shipping based on the size, weight and location of your order.
Please note that any customs and duties costs that may be associated with your order are not the responsibility of Chynna Chadderton. We apologize for any inconvenience this may cause.
In the unlikely event your order is refused by the destination country please be aware that Chynna Chadderton holds no financial responsibility for any additional shipping expenses or costs incurred as a result. We thank you for your understanding and look forward to helping you bring one of Chynna's beautiful pieces of artwork into your home.